FAQs

Frequently Asked Questions

Have questions before you buy? We’ve answered the most common ones below—covering activation, delivery, licensing, and more—so you can shop with confidence and clarity.

How will I receive my product?

Your product will be delivered via email. While we guarantee delivery within 24 hours, it typically arrives instantly. If you don’t see it in your inbox, please check your spam or junk folder.

Can I get help with installation or activation?

Absolutely! We offer 24/7 professional IT support to assist you with installation, activation, or any software-related issues. Simply reach out to us via live chat or email, and our team will be happy to help.

How do I install the software?

All software should be downloaded directly from the official website. Detailed installation instructions are provided in the email along with your product key. If you need any assistance, our 24/7 support team is always available to help guide you through the process.

What if I lose my product key?

No problem! If you’ve lost your product key, simply contact us with your order details, and we’ll promptly resend the key to your email.

Can I send the software as a gift to someone else?

Absolutely! Simply purchase the software using your own details, then share the product key and installation instructions with the lucky recipient. If you’d like to add a personal touch or arrange something special, feel free to contact us—we’re happy to help!

How Can You Tell if Software is Licensed or Cracked?

Determining whether software is legitimately licensed or a cracked (pirated) version can sometimes be challenging, but there are several key indicators to look for:

License Verification: Legitimate software typically requires a valid license key or activation code provided at the time of purchase. If the software does not prompt for a license or bypasses activation altogether, it may be a cracked version.

Official Updates and Support: Licensed software usually allows regular updates and access to customer support. Cracked versions often lack these features or disable them entirely.

Source of Installation: Software downloaded from official websites or authorized resellers is far more likely to be genuine. If the software was obtained from unofficial or torrent sources, it’s likely pirated.

Unusual Behavior or Warnings: Cracked software may trigger antivirus warnings, include suspicious files, or exhibit unusual system behavior—common signs of tampering or malware.

⚠️ Important: Using cracked software is illegal and can expose your system to serious security vulnerabilities, including data theft and malware infections.

Is It Legal to Buy and Sell Used Software?

Yes. In a landmark 2012 decision, the Court of Justice of the European Union (CJEU) confirmed that software licenses are considered transferable assets, even if distributed digitally. This means that used software licenses can be legally bought and sold within the EU.

CJEU Decision – Case C-128/11, dated July 3, 2012

The Court ruled that a software license constitutes an intangible asset of the original purchaser, which may be lawfully resold or transferred to another party.

What are ESD licenses?

ESD (Electronic Software Distribution) licenses are a digital distribution model in which software licenses are purchased and delivered online. This approach eliminates the need for physical media, reducing logistics and shelf-related costs. As a result, it offers potential cost savings and improves long-term profitability compared to traditional physical software distribution.